Disclaimer : PCTeknicians Global Corp is an Indepentent online computer support service provider for software, and hardware related issues in desktops, laptops, and peripherals. We provide services through our pool of trained specialists and experts who may be certified by leading technology companies such as Microsoft, Dell, Lenovo, D-LINK, HP etc. The services we offer is also available to the official website of the brand we provide service. The brand names, trademarks, logos, company names used in the website and belong to their respective owners. Brands names, trademarks, logos, company names used in the site are for representation purposes only. We are one stop solution.

PRIVACY POLICY

The privacy policy discloses the practices performed by PCTeknicians Global Corp Group that helps to protect the privacy of the users and the services. Herein, the word “service” defines to the user support services offered and owned by PCTeknicians Global Corp Group.

How PCTeknicians Global Corp Collects Information

We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to online access and control a user’s computer with their permission. We require certain information and permissions from you to provide the services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the services.

Types of information PCTeknicians Global Corp Collects

PCTeknicians Global Corp completely owned the information collected through various modes of communication like the website, email and phone calls. We do not share any of your information to others. PCTeknicians Global Corp collects following informations :

Personal Information:

We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). PCTeknicians Global Corp uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you E-mails we will require your express consent by requesting that you opt-in. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances: Follow the directions on an e-mail or direct mail marketing communication you receive from us. Call 1-888-777-1848 with your request and current contact information. Send an e-mail with your request and current contact information to: managers@pcteknicians.com

Subscriber (user) Computer Information:

We may also ask for information related to your (user) computer to provide the service. Examples of information we may ask include:

This information is beneficial in providing personalized computer support to you and to help us update our support tools and enhance our supported products lists.

Online Access:

While requesting support you may need to grant PCTeknicians Global Corp access to your computer. PCTeknicians Global Corp uses software tools which enable you to grant control of your computer remotely over the Internet. This allows the PCTeknicians Global Corp technician to diagnose or correct problems without ever coming to the location of your computer. PCTeknicians Global Corp does not use the online access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
PCTeknicians Global Corp technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. PCTeknicians Global Corp maintains specific internal policy and technical controls to limit how and whether our online access tools may be used to assist you.

Diagnostic Tool:

PCTeknicians Global Corp uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. PCTeknicians Global Corp analyzes this information to help diagnose and solve end-user problems. The PCTeknicians Global Corp diagnostic application is NOT designed to collect sensitive information like browser history, e-mails, passwords, profiles, etc. Use of the online access and diagnostic applications may be subject to the terms and conditions of the respective software license agreements. Use of the Online Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

Live Help Session Records:

PCTeknicians Global Corp reserves the right to monitor and record on-line and off-line sessions between users and PCTeknicians Global Corp technicians for quality control and service-related purposes. Some uses of this type of information include improving the service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information. Usage of the Cookies and the Image Technology: When you first visit our site, the cookies will get saved on your computer which get read when you visit the site again. The purpose of cookies is to help us in collecting the site visit data and to deliver you the most specialized content. A cookie file will include information like user ID that helps to track the pages visited and user traffic patterns. We also use the images to collect the site visitation data and track the navigation of the users. Links to other Sites: You will find that the website contains links that will directly take you to another website. If you make use of these links, you will be leaving our website. Please remember that we do not have control of the content and are not responsible for the privacy practices of other website.

Log Files:

We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.

Supplementatio Of Information:

In order to protect PCTeknicians Global Corp from fraud and otherwise ensure the integrity of our services and manage risk, we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

Sharing and Information Disclosure:

We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the services. We may also share, disclose, or transfer your personal information as follows: